IT Supplier Selection and Management
It can be a minefield trying to choose IT suppliers and products. Too often they are difficult to assess; they underperform and overpromise. And you’re stuck with these decisions for some years to come. We meet many companies whose business is suffering as a result of IT supplier selection and management — or delay their progress for fear of getting it wrong! Here’s how Freeman Clarke can help.
We’re Completely Independent
We are completely independent of any solutions or suppliers. Which means that we can make objective recommendations to our clients. But we have the best “black book” in the business. So whatever your needs, we can recommend well-performing, pre-vetted suppliers. Plus, for any serious decision, our principal runs a tender process for you, with well-defined criteria.
We Know How to Run a Proper Selection Process
Our principals are well used to running these kinds of selection processes. This may begin with an initial phase of introducing potential solutions to you, so that stakeholders get a feel for the “art of the possible,” before the actual tender process. For bigger decisions, our principal will also scrutinize the supplier’s capabilities, get references, and take other steps as necessary. We then negotiate pricing and service levels, as well as overseeing the contracting process. For larger deals with complex contracts, we can introduce appropriate legal advisors.
We Know How to Manage Suppliers
It can be complex and time-consuming to oversee suppliers and their products, especially if multiple suppliers are involved — whenever there’s a problem, they’ll likely blame the other guy. Freeman Clarke principals know how to identify the real culprit and ensure they take the necessary actions.
We Strike Deals That Work for Everybody
Our principals make sure to get the right deal for our clients and to hold suppliers to account. But they also understand that good supplier relationships are likely to last for years. As with all business relationships, they need to be based maintaining mutual respect and creating deals that work for everyone. It’s how you get the best work from everyone, right from the start and down the line.
For a more detailed discussion on IT supplier management, click below to download our CEO’s Briefing document. which is a more detailed explanation of this issue.